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Question: Do you offer a warranty or guarantee?
Answer: Every item you purchase is warranted to be of the highest quality that matches the picture and description on our site. We offer a 100% MONEY BACK GUARANTEE for all returns for any reason.
Question: Is it safe for me to use my credit card?
Answer: Yes, we use PayPal, a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone even seeing your credit card number or information. So it’s completely secure.
Question: Do I need a PayPal account to purchase?
Answer:No! PayPal is just our processor and you can use any major credit card you choose. You may also use your PayPal account if you have one.
Question: What is your privacy policy?
Answer: We take your privacy very seriously. We do not sell or share any of your information.
Question: How will my product be shipped?
Answer: All orders will be shipped via UPS, FedEx or United States Postal Service.
Question: How much shipping is added to my order?
Answer: Due to our large volume contracts, we offer Free Shipping on EVERY ORDER!
Question: How long will it take to receive my order?
Answer: You order will be shipped within 3 business days or you will be notified of special circumstances. Actual delivery time will vary based on carrier, shipping date and customer location.
Question: Do you take international orders?
Answer: Unfortunately, not at this time, just orders placed in the United States of America.
Question: What is your return policy?
Answer: If you are not 100% satisfied with your order and want to return or exchange it, simply email us at: silkflowerexperts@yahoo.com. Make sure your subject line reads “Returned Item” and please provide us with the order number and the reason for the return. We will contact you within 3 business days with return instructions. Please Note: We do not allow returns of items that have been used and the "Return Request" must be received within 5 business days after you receive your order. You are responsible for the actual shipping cost to return the item. Return requests made after the 5th business day are handled on an individual basis. If accepted, you will receive a store credit to be used on future purchases from SilkFlowerExperts.com.
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